Terms of Service

Effective 8 July 2026

1. Agreement

These terms govern your use of Patch14 (patch14.co.uk), a product operated by Granite & Fleur Digital Ltd ("Patch14", "we", "us"), company no. 17289418, registered office 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. By creating an account you agree to these terms and to our Privacy Policy. Patch14 is intended for business use by managed service providers ("you", "Customer"), not consumers.

2. The service

Patch14 monitors your clients' asset inventories against public vulnerability feeds, tracks a 14-day remediation countdown per client per vulnerability in line with Cyber Essentials v3.3, sends alerts as deadlines approach, and generates an evidence pack you can use in support of a CE certification renewal.

3. Important limitations — please read this section

Patch14 is a monitoring and evidence-generation tool. It is not legal, compliance, or certification advice, and using it does not guarantee that your client will pass a Cyber Essentials assessment or any other certification. In particular:

• The evidence pack Patch14 generates is a record of what Patch14 has tracked — it is not itself a formal CE assessment or certification, and it says so on its face
• Vulnerability coverage is limited to software and hardware Patch14 recognises; anything outside that scope is not monitored, and this is a known limitation, not a defect
• Only vulnerabilities scored HIGH/CRITICAL, or listed on CISA's Known Exploited Vulnerabilities catalog, are tracked — this is a deliberate scope decision, not a guarantee of complete coverage of every vulnerability affecting your clients
• Where a vendor has not published a patch date, Patch14 estimates the countdown's start date; estimated dates are marked as such and may differ from the true vendor advisory date
• Data synced from third-party integrations (PSA tools, Intune, Lansweeper, CSV) is only as current and complete as the last successful sync, and some sources have known limits (for example, per-site asset caps)

You remain responsible for reviewing Patch14's output and satisfying yourself, and your clients, that it meets whatever certification or compliance requirement you are relying on it for.

4. Accounts, trials, and billing

New accounts get a 14-day free trial. After the trial, continued use requires an active paid subscription, billed through Stripe. You're responsible for keeping your account credentials secure and for all activity under your account. Fees are billed per client per month as shown at checkout and are non-refundable except where required by law.

5. Your responsibilities

You're responsible for the accuracy of the data you upload or connect, for having the right to process your clients' data through Patch14, and for using the service lawfully. You won't attempt to breach, disrupt, or reverse-engineer the service, or use it to process data you're not authorised to process.

6. Data processing

Where Patch14 processes personal data on your behalf as part of the service, our Data Processing Agreement applies and is incorporated into these terms.

7. Intellectual property

You own the data you put into Patch14. We own Patch14 itself — the software, design, and underlying technology — and nothing in these terms transfers that ownership to you. You get a limited, non-exclusive right to use the service for your own business during your subscription.

8. Warranties and disclaimers

Patch14 is provided "as is". To the fullest extent permitted by law, we disclaim all implied warranties, including fitness for a particular purpose, and we don't warrant that the service will be uninterrupted, error-free, or that it will detect every vulnerability affecting your clients' assets.

9. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited or excluded by law. Subject to that, our total liability to you arising out of or related to these terms is capped at the fees you paid us in the 12 months before the claim arose, and we're not liable for indirect or consequential losses, including loss of profit, loss of a client contract, or a client's failure to obtain or retain a certification.

10. Termination

You can cancel your subscription at any time; access continues until the end of the billing period you've paid for. We can suspend or terminate your account for material breach of these terms, including non-payment, with notice where practical.

11. Changes to these terms

We may update these terms from time to time. If we make a material change, we'll update the effective date above and notify account holders by email.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.